Getting Started - How To Submit a Support Ticket

Getting Started
Before submitting a support ticket, please Search or Browse our Knowledge Base online.  This helpful service is available 24/7 and answers many common technical questions.

Support tickets are created through our Customer Support Portal at http://support.sitewizard.net/.  This support system allows users to submit technical or account/billing questions.

Registration

Users are required to register before submitting tickets.  The Register button can be found on the home page of the Customer Support Portal.



Creating a New Ticket

After registration, users will see the Submit a Ticket button on the home page of the Customer Support Portal.



On the New Ticket screen, you will be prompted to select a Department.  Choose whether you want your ticket to be submitted to the Billing, Sales or Support Department.



While filling out the New Ticket form, please note the following:
  • Screen Shots - When requesting technical support, please provide screen shots demonstrating the problem you are experiencing.  See How To Capture a Screen Shot for details.
  • Attachments - You are able to upload a maximum of 3 attachments to your ticket.  If you need to upload more files, you can submit multiple files in a zip archive.
  • Suggested Articles - As you type your message, the New Ticket screen will display suggested articles from the Knowledge Base which may resolve your issue.  Please review these suggested articles before submitting your ticket.

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