Before submitting a support ticket, please Search or Browse our Knowledge Base online. This helpful service is available 24/7 and answers many common technical questions.
Support tickets are created through our Customer Support Portal at http://support.sitewizard.net/
. This support system allows users to submit technical or account/billing questions.
Users are required to register before submitting tickets. The Register button can be found on the home page of the Customer Support Portal.
Creating a New Ticket
After registration, users will see the Submit a Ticket button on the home page of the Customer Support Portal.
On the New Ticket screen, you will be prompted to select a Department. Choose whether you want your ticket to be submitted to the Billing, Sales or Support Department.
While filling out the New Ticket form, please note the following:
- Screen Shots - When requesting technical support, please provide screen shots demonstrating the problem you are experiencing. See How To Capture a Screen Shot for details.
- Attachments - You are able to upload a maximum of 3 attachments to your ticket. If you need to upload more files, you can submit multiple files in a zip archive.
- Suggested Articles - As you type your message, the New Ticket screen will display suggested articles from the Knowledge Base which may resolve your issue. Please review these suggested articles before submitting your ticket.