Getting Started - Email Administration

Getting Started
Note:  The information in this article only applies if you transferred (or plan to transfer) a domain name to SiteWizard.  If you do not own a domain name or you have not transferred your domain, please read "Getting Started - DNS / Domain Name Setup".

Accessing Your Email Server

Your SiteWizard CMS account comes with access to SmarterMail, an enterprise-level email server.  SmarterMail can be accessed via a webmail interface, through SMTP, POP3, IMAP4 and through mobile synchronization tools.

If you are the email administrator, you should log into the webmail interface to set up email accounts for all of your users.  The webmail interface can be accessed through the following web address:  This address will always work regardless of whether your DNS has been setup.

If your DNS has already been setup (see Getting Started - DNS Setup), you will also be able to access the webmail interface using your domain name.  For example:

Your username will be your new administrative email address.  This address is created during the website setup wizard.  It combines your website administrator username (example: "yourname") with your domain name (example: ""). For example, your email username will look like this:

Important Note:  Your email username will always be an email address with your domain name.  Forgetting to include the domain name in your username is the most common login problem.

Creating User Accounts

It is recommended that you setup email accounts for all of your organization's users before transferring your DNS.  This will help reduce the likelihood of lost emails during the DNS transition process.

In order to create user accounts, log into the webmail interface ( or with your administrative username and password.

After logging in, click the Settings button in the main menu (the vertical toolbar on the left side of the screen).

From the tree navigation in the left panel, select Domain Settings then Users.

At the top of the Users screen, click the New button to add a new user.

Fill out the form to create the new user.  These fields are required:  Username, Password, Confirm Password, Display Name.  All other settings are optional.  Note that the username should not include your domain name.  When you are finished inputting the settings for your new user, click Save at the top of the screen.

Email Address Naming Conventions

You should decide on a format for your users' email addresses.  Following are some conventions used by different organizations:
  • First Name (no Last Name)
    Example:  "Bob Smith" would be given ""
    Notes:  Easy to remember and type.  Works well for small organizations.  Can be problematic for large organizations (i.e. more than one "Bob"), and it may give the impression that your organization is small.
  • First Initial + Last Name
    Example:  "Bob Smith" will be ""
    Notes:  Easy to remember and type.  Works well for small and medium organizations.
  • First Name + Last Name
    Example:  "Bob Smith" will be ""
    Notes:  Easy to remember.  Longer to type.  Sometimes difficult for recipients to distinguish first and last names.  Works well for any size organization.
  • First Name + "." + Last Name
    Example:  "Bob Smith" will be ""
    Notes:  Easy to remember.  Longer to type.  Easy to distinguish first name from last name.  Can also use a period "." to separate suffixes or middle initials. Works well for any size organization.

Accessing Email

After all accounts have been setup, your users can access email via webmail, POP3 or IMAP4.  Please see the following articles for details on configuring your email client:

Add Feedback